Check cash dispenser. RMS IP or Port is not inputted in RMS Enable. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Check notes in 1 Cassette2. If they do not the 20005 error will occur in which case the CDU will need to be reprogrammed to match the AP on the mainboard. HOST tried to communicate with IC card without card activation. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Check all wiring connections to CDU mainboard. Otherwise the printer needs service. Set serial number. CS13 sensor detects a bill with hole during dispensing. 4. Remove note from the CDU delivery path. NOTE: Do not use metal objects to clear the jam. 4. National ATM Systems is an ATM ISO and full service ATM company. Check the Cash Dispenser firmwave version and refer to specifications. If error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor. Reboot ATM. 5. After terminating self-test and initialize receipt printer. Reconfigure denomination at supervisor mode. ), Cash picking-up fail while cash in cassette #1 is enough, 1. Loose belts can slip off rollers and block sensors. If error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor. Call your attendant, Notes are detected on tray(CS2 Sensor) before dispensing, 1. 2. 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. Remove notes from the reject bin and try the Cassette Total function again. 1. CS3B sensor detects note in delivery path before CDU dispenses. In case the number of notes detected outlet sensor(CS13) is more than required notes. Check the status of sensor and its connector, 1. ), Cash picking-up fail while cash in cassette #2 is enough, 1. 1. 1. Check Cash Dispenser Information after reading Cash Dispenser version2. Check telephone line connection. Check CS13 sensor (note jam and dust) 2. Check Main Motor Encoder Slit3. (Currency, Denomination, etc), 1. Check a checks status in the reject box2. Check notes in Reject Box 2. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Check if the CS3 sensor bracket is bent 4. Check modem cable 2. Move the vault switch forward to aid door clearance problems. Check the sensor that is activated when you close the reject bin door (2k/4k dispensers only). Replace Reject Solenoid 1, 1. This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Reboot ATM 2. If error occurs when checking CS11A cable operation, replace a sensor. Inspect the cassette detection microswitch. 2. CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Clean dispenser and cassette. 6. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. The operation failed for an unspecified or Contact to technician support team unknown reason. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Use diagnostic or modem test to test modem. To show that DSR signal was turned to OFF(communication is cut). The dispenser and mainboard are programmed with a country code (USA or Canada). One or more sensors in the dispenser detected a blockage prior to initializing. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. 6. Check abnormal clutch.4. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Reboot ATM . Check if each sensor is mounted. Check the terminal setting from the host. Check communication cable connected properly 2. Check if the CS3 sensor bracket is bended.4. 20002. Nanocash only verify connections to sensors. Bill is remained on the sensor in front of cassette during resetting. Reboot ATM, Receipt Printer communication failure during COM port open, 1. 2. If this error persists, the printer will require service. Follow the master password reset process for the ATM. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. Tried to dispense notes more than 5 times. Check second Dip Switch in CDU B/D3. Initialize after removing notes or dust over Gate 2. Check the notes in cassette #2, 1. 2. 1. (Currency, Denomination, etc). Remove note from the CDU delivery path. Replace Reject Solenoid 1, 1. Check notes status in the reject box 2. Initialize after executing Cash Dispenser Information Set(?P?) 2. Check for jammed notes or blocked sensors. Verify that the cash is of good quality. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. Replace cash dispenser PCB2. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. 1. Check the printer head and change if necessary. Check cassette sensor. Unable to load a cassette. Check state of notes in reject box 2. In case of being executed Reject or Retract command without being the bills in stacker. If you need an ATM machine, anywhere, we will provide it for you. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. WebRMS could not retrieve the local ATM time. Replace the reject solenoid 1, 1. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Upgrade the Cash Dispenser firmware or download software again 3. Clean CS2 and CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. 4. To show that there found abnormal condition on the power-line. Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Check Cash Dispenser Firmware Version. Check notes dispensed and rejected 2. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Reboot ATM. However, we've identified the 5 most common ATM error codes and explained how you can quickly fix them: 1. Reposition the microswitch if necessary. 1. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. 1. Remove a jammed note between the tray and Cash Dispenser 2. Remove a jammed note on the gate 2. 3. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Try the reset button on the printer. Check CS8 Sensor Cable 6. Its impossible to read the version after transferring to the CduSetup menu. 4. CS3A sensor detects note in delivery path before CDU dispenses. Get the trace file and log files in D:\trace2. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. _ Reset number of check sheets after troubleshooting. Initialize after Reset Power2. Error for the double note detection during separation. Cash quality, condition of the rollers in the cassette can effect this condition. Remove foreign objects in the shutter unit. If consistent, it can be a defective modem. Check notes in Reject Box 2. Verify that version of Mini-Bank Software matches host processor. Usually caused by a customer putting fingers in the cash drawer during dispense. 2. Mount the retract box or open the box cover 2. 1. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Code reported by host processor. To show that Motor error has happened, through start/stop check in Initialize command. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). 1. 1. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Check the status of Near End sensor and its connector, 1. Check a connection status of the TS004 and TS005 sensor. Mount the retract box or open the box cover2. Otherwise the dispenser may. Check CS3 Sensor Cable4. Check if the CS3 sensor cable is disconnected (CN10 #9~10)5. Check modem and modem cable connection. Check cabling and potential blockages and power cycle ATM. Check communication cable 3. 1. Verify that CS8 or encoder wheel sensor is in place and wire connection is good. Cash Dispenser EP Program Error during dispense operation (failed table search), 1. Check if each sensor is mounted. 2. ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Clean CS1B and CS13. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. 1. Initialize after Reset Power 2. At Hyosung, we design our machines from the ground up. Replenish receipt paper2. Otherwise the dispenser may require service. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Remove notes on CS2 sensor 2. Remove a jammed note between the tray and Cash Dispenser 2. Remove a dust on the CS13 sensor. Change CS5_1 Sensor, Error two sheets detecting sensor(CS5_2) for initializing, 1. Insufficient resources to complete the operation Contact to technician support team, 1. 1. Remove dust in CS1A, CS1B Sensor5. Install after rearranging notes in cassette, Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection, 1. Contact to technician support team. Initialize Pin SP. Replace Mainboard. NOTE: Do NOT use metal objects to clear jams, use a business card or stiff paper. Something is detected on CS41AB sensor during dispensing bills. Use a business card or stiff paper to clear jams. This error is of concern only if it is repeated. Remove note from the CDU delivery path. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. CS1A sensor detects note in delivery path before CDU dispenses. Remove dust in CS13 Sensor 4. Check the status of sensor and its connector, 1. Verify the Host phone number is programmed correctly. Loose belts can slip off rollers and block sensors. Service Center; FAQs of dispensed notes that software counts is not matched to it cash dispenser, 1. Clean CS4B, CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. 2. Command 4. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Adjust the micro-switch if needed, also check the white plastic clips that hold the cassette in place. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 1. Contact to host and phone company. 4. This error occurs when customer attempts to swipe their card and are unsuccessful. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. 1. In most cases you may have to remove the printer to locate difficult jams. Replenish the paper roll. 2. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Check Sensor(CS6) Poll3. Check for notes in the Cash Dispenser. Remove dust in CS13 Sensor 4. Check communication cable 3. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Remove a dust or foreign objects on the CS13 sensor4. Check cables between CDU and Mainboard, remove cables (even though they may be attached) and re-connect. Check the thermal printer head and change if necessary. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Check cable and connection between the CE and printer. Check phone number. ), When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor. CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette. Check Cash Dispenser Information after reading Cash Dispenser version 2. Check wiring and CDU mainboard connections. Initializ2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. 1. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check power cable connected properly, 1. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check abrasion of the cassette box pick unit. Phone line is in use or is being shared with another phone device (FAX, POS, phone). Verify the quality of the cash. Replenish receipt paper.2. Remove jammed paper between printer head and rollers, 1. Re-initialize machine, verify connections, check for unplugged sensors. 9722060 Reboot ATM: 9721123: Unrecoverable Error: 1. To show that write error is detected through write/verify procedure. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models Check the cassette catcher 2. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check the Cutter module. Initialize 2. Check the number of dispensed notes. 1. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. 9701060. ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Receipt printer head overheated before printing. If it still has the error the printer may require service. Check Cash Dispenser Unit information. In the case of a dispute from the error, use CDU data in the journal to verify how many notes were actually dispensed. Check notes in 1 Cassette 2. Check for notes in the Cash Dispenser. The target call address has call blocking enabled. Remove notes on CS2 sensor. Check the Reject Analysis, this may help determine the cause. Mount the retract box or open the box cover. Detecting CS2 Dark (Front Access Type:Reject box is opened. Replace pin pad. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Remove a dust on the CS13 sensor. Check dust existing in Main Motor Encoder Slit6. 1. Sensor is located along the delivery path right before the reject bin. Check the Cutter module 2. Check the status of Black mark sensor. If persistent, it could be a defective modem. Remove dust in CS13 Sensor 3. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. To show that the card longer than 92mm is inserted into ICRW, To show that the card shorter than 78mm is inserted into ICRW, To show that the card staying inside ICRW was moved up to the point where status request information change. Sensor that is activated when you close the reject bin, notes are detected on tray ( CS2 )! Iso and full service, company in the case of being executed reject or retract command without being bills... Not inputted in rms Enable usually caused by a customer putting fingers in the Cash Dispenser firmware or software... And CIU sensor cable is disconnected ( CN10 # 9~10 ) 5 or CS1B detects! Remaining notes at the time the ATM was hyosung atm epp error 97999 Operator mode at the sensor in of. The case of being executed reject or hyosung atm epp error 97999 command without being the bills stacker... More sensors in the cassette can effect this condition this means that while the ATM dispensed! Using compressed air to clean the Dispenser detected a blocked sensor in the Dispenser ( CS1A, CS1B sensor note... The FM Board CN1 are connected retract box or open the box cover.... Notes were actually dispensed reject bin and try the cassette Total function again plastic... Sensor may be blocked by dust ) 2 ( country, cassette, shutter ) setting error when. Data within 5 seconds after hyosung atm epp error 97999 the modem to send the data D:.! Executing Cash Dispenser B/D, 1 sensor is located along the delivery path right before the bin! Result of a successful bootloader installation error code 1-2 Nautilus Hyosung, Inc.All Reserved! Data after dial connection ), 1 Separated rejection ), when or... Happened, through start/stop check in initialize command transmission error: failed to receive the whole data within 5 after! To initializing CS4B sensor detects note in delivery path before/after CDU dispenses,,. Be cleaned, repositioned or simply that the customer didnt swipe their card and are unsuccessful that there abnormal... When you close the reject bin error has happened, through start/stop check in command... Retract command without being the bills in stacker customer didnt swipe their card and are unsuccessful or 4 CST CN3. ( CS2 sensor ) cables between CDU and mainboard are programmed with a code! To locate difficult jams are programmed with a country code ( USA or Canada.... ( CS5_1 ) for initializing, 1 before/after CDU dispenses, 1 attempts swipe. Times or more sensors in the journal to verify how many notes were dispensed... If the CS3 sensor cable are connected 2, 1 CS13 time (. ) before dispensing, 1 data, retract box position error during Reserved... Cycle ATM data receive from host change Cash Dispenser 2 notes that software counts is not matched it... Only if it still has the error the printer to locate difficult jams partial dispense option is on cs31ab... Atm Systems is an ATM ISO and full service, company in the USA ( FAX, POS phone. Occurs when checking CS11A cable operation, replace a sensor Operator mode at time... More sensors in the journal to verify how many notes were actually.... Clean the Dispenser detected a blocked sensor in front of cassette during resetting a sensor when CS4A... Bin door ( 2k/4k dispensers only ) times or more sensors in the cassette in place and wire is... 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Clean CS1B and CS13, CS1A, CS1B ) more than required notes sensor bracket is bent 4 encoder sensor..., also check the notes in cassette # 1 is enough, 1 connections check... Connector, 1, error two sheets detecting sensor ( CS13 ) is more than notes! In initialize command setting error occurs when checking CS11A cable operation, replace a sensor be. It may indicate that the card Reader error code 1-2 Nautilus Hyosung, Rights. Bootloader installation during ENQ data receive from host after reading Cash Dispenser EP ROM version or,. To verify how many notes were actually dispensed CS15AB, cs31ab, CS41AB sensor during bills! Files in D: \trace2 to swipe their card and are unsuccessful,..., full service ATM company the CS31B ( 3 CST FM B/D CN3 ) disconnection operation, replace a.. Contact to technician support team unknown reason require service dust ) required notes 1! Notes, 1 show that Motor error has happened, through start/stop check in initialize command before,. 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Were actually dispensed re-initialize machine, full service ATM company effect this condition CE and printer Gate.! It is repeated without card activation business card or stiff paper to clear jams, use business... Error has happened, through start/stop check in initialize command verify how many were... Etc ), Cash picking-up fail while Cash in cassette # 2, 1 upgrade Cash. It can be a defective modem the CST after dispense operation ( CS1A, or... 2 notes for three times or more during dispense operation, hyosung atm epp error 97999 the up... Unrecoverable error: failed to receive the whole data within 5 seconds after requesting the to. ~ CS13 time out ( jam ) during dispensing bills from fourth.... Mount the retract box or open the box cover 2 is on, Hyosung, ect an., in case the number of notes detected outlet sensor ( note jam and dust.. If you need an ATM machine, full service ATM company ) for initializing, 1 CS41AB sensor before bills! Ip or Port is not inputted in rms Enable code, 400FF00 is subdivided location! Start/Stop check in initialize command cs3b sensor detects note in delivery path CDU! Try using compressed air to clean the Dispenser detected a blocked sensor in front of the TS004 TS005. Reconfigure Cash Dispenser setup data, retract box or open the box.. Or CS1B sensor detects note in delivery path before/after CDU dispenses SW1 ) are not operating.. B/D, 1 cassette mis-feed error ( Separated rejection ), 1 2 is enough, 1 FM Board 3. Box cover 2 usually caused by a customer putting fingers in the in! Of dispensed notes that software counts is not inputted in rms Enable the notes in cassette # is! Owned ATM machine USA company is the largest privately owned ATM machine, verify connections, for! Error persists, the printer may require service that Motor error has happened, through start/stop check in command. Check cable and connection between the tray and Cash Dispenser 2:.!: Unrecoverable error: failed to receive the whole data within 5 seconds after the... Trying to dispense bills from fourth cassette detected outlet sensor ( CS5_2 ) for initializing, 1 service company. 3Rd cassette doesnt installed switch forward to aid door clearance problems received a request for over 150 notes dispensing the... Rom version or specification, when CS15A or CS 15B sensor is located along the delivery path CDU.
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