Also, any email sent to you or sent from your Outlook client will not be received or delivered. Find out more about the Microsoft MVP Award Program. The utility does everything it needs to fix your files and help you open Outlook without issues. Every time a user opens Outlook they get a dialog saying: 'Preparing Outlook for first use. I am wondering if users can see the dialog due to large mailboxes and the slow link. Click Send/Receive and look at the Work Offline button. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. Preparing Outlook for first use. Heres how it looks like: If you wait long enough (11 attempts or so, each taking at least 30 seconds), Outlook will actually give up and move on. Man! I have Outlook 365 installed on our Virtual Desktops (VDI) and when I launch Outlook every time it says, "Preparing outlook for first use, Loading mailbox settings". Contact Microsoft Support to get assistance with your issue. We will never spam you, unsubscribe at any time. Ltd. All Trademarks Acknowledged. Sorry, we couldn't resolve your issue with this guide, use the resources below to continue troubleshooting. Restore Inactive mailbox and perform a soft match. A corrupt user profile can cause Outlook to be stuck on the loading profile screen. Make sure that your firewall also passes traffic on port 80 to your mail server. While it is unlikely that we can recover your data you can call into support. Step 3: When prompted to connect Outlook to an email account, select 'Yes' and then click 'Next'. On June 25th, 2019, the Outlook Team made a change to the service to fix this issue. To check whether Antivirus is preventing Outlook from performing certain actions, such as updating the Inbox or Outbox folder, temporarily disabling the antivirus program, and restarting Outlook. This behavior is by design, if the Azure AD user is deleted, the mailbox associated with it will get to a soft-deleted state. Life saver! Solution: Following the given steps: Outlook Will not Open or Stuck at Loading Profile, also refer to this Manual Guide. After the sync, check if all the mail folders are updated. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Please remember to
Step 2: Click 'Next 'on the Welcome screen. Outlook can get stuck on the loading profile screen if one or more of its files are corrupted. You can try running Outlook in airplane mode to fix this issue. All users have local copies of their mailbox downloaded, outlook reports all
Change the Response Action to 'Respond with a 302 redirect' and in the Absolute URL: type in https://mail.domain.com/owa 6. Select an Office process and then choose End task. I have found the root cause of this problem. Assign a license to the user to create a new mailbox. You may notice that if you open Task Manager that other Office processes are unexpectedly listed even though you did not open the application. Our articles have been read over 150 million times since we launched in 2008. If your system has IPv6 enabled, you can disable it and check if the Outlook issue is fixed. Because of the way Exchange Online Account provisioning in Microsoft 365 works, this should not be possible. Tip:If Outlook doesnt close, press Ctrl+Alt+Delete and click Start Task Manager. Once all emails are moved, you may remove the old profile, which will also remove the OST file associated with that profile. Select your Office 365 email account and click Change. This article provides information about office M365 outlook that is stuck on loading profile screen. How to Switch from an IMAP/MAPI Account to a POP3 Email Account? In such cases, users can neither send nor receive emails, leading to Outlook being stuck at updating the Inbox and Outbox folders issue. Select any heading below, and it will open to show more info: Outlook isn't syncing my messages and folders on my mail account Outlook never asks me for a password Automatic setup failed Outlook keeps asking me for a password I want to change my password Once the system is connected to the Internet and the server is available, follow the next solutions to troubleshoot and fix the problem. Restore the on-premises Account. Accept the default Outlook settings and choose OK. talk to experts about Microsoft Teams. Contact support. There are various reasons why Outlook gets stuck on the loading profile screen. Solution: Untick all the add-ins in the list and click OK. Close Outlook and relaunch it. When you send an email message using Microsoft Outlook, the message is not sent immediately. does outlook with cached exchange mode run some sort ofoptimizationon outlook opening? Subscribe to Help Desk Geek and get great guides, tips and tricks on a daily basis! Locate and then select the following registry key: HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\AutoDiscover, In the registry key path, corresponds to the version of Outlook that's installed: If the user information is returned, the user is SOFT DELETED. - For Outlook 2013, is 15.0 There are however tools which can overcome this issue like FSLogix. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. However, if the login fails, check that you have entered the correct password and it hasn't changed. If you end those processes it may enable Outlook to then open normally. When this problem occurs, the message remains in your Outbox folder until you manually initiate a Send/Receive operation (for example, press F9 or select send or receive). Right-click ExcludeSCPLookup, select Modify, type 1 in the Value data box, and then select OK. Exit Registry Editor, and then restart Outlook. Check if the ExternalDirectoryObjectID values from step 2 and step 3 match. Find the executable file named, The program will ask you to add the file that you want to scan for issues. any help would be appreciated. Following the steps below will ensure that a new user account and new mailbox are provisioned for the affected user. Confirm that the MSOLUser is returned from step 3 and then, simply restore the deleted MSOL user back to an Active user using the steps below: After synchronization is complete, confirm that the user is present in Azure AD (through, Provision an Exchange Online mailbox for the user by running. If the deletion has not synchronized yet, there may be an issue with the directory synchronization application. This best way to address the issue you are facing is to restore the original on-premises Active Directory User Account. Click on the notifications icon at the bottom-right corner of your screen. Change the on-premises object's address to match if it does not. If step 2 & 3 don't yield any results, there may be a duplicate Azure AD object or this mailbox is orphaned. Try to open Outlook in Safe Mode and Disable Add-ins, How to Change Email Account Settings in Outlook, View orders and track your shipping status, Create and access a list of your products. The steps are as follows: Note: If you find some mail items missing from your new profile, move them to your new profile from the old one. To release an email stuck in your Drafts or Outbox folder, select one of the sections below. In Outlook, select File, > Options, > People. here to learn more. Once located, close Outlook and backup the OST file to another safe location. Open Outlook in safe mode and check if your Outlook will stop slowing down. Go to the Microsoft 365 Service health status (admin sign in required), and check the status of the services under Exchange Online. outlook is unable to pass thru searching for email settings during initial setup. Ensure the UPN for the AD user object is the same as it was before the deletion. rebuilding the offline Outlook data file(.ost), The OST File Has Reached The Maximum Size, Outlook conflict with other apps, such as Antivirus, Inconsistent or damaged Outlook data file (.ost). If license property doesn't hold any value, the mailbox is disabled and is not recoverable. This method will only work if you can somehow launch the Outlook app on your computer. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. However, if you click on your account picture in the upper right corner of an Office app or go to File | Account, a session will be open and will trigger the problem again. If you're using Outlook on PC or Mac to send your Outlook.com account email, go toSend/Receive>Send/Receive all folders. Copyright 2023 Stellar Information Technology Pvt. Add the following key to your registry: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\AutoDiscover]. We have resource forest setup for exchange. If none of the steps have helped fix the issue Outlook that is stuck on loading profile in Outlook 2019 and other versions, it is likely that your Outlook datafile (.pst) is corrupt. Sharing best practices for building any app with .NET. Best practices and the latest news on Microsoft FastTrack, The employee experience platform to help people thrive at work, Expand your Azure partner-to-partner network, Bringing IT Pros together through In-Person & Virtual events. While Airplane mode is enabled, launch the, There are several options in the left sidebar. Create a new user account for the affected user. Go to File>Account Settings>Account Settings. Outlook Performance Issues When There Are Too Many Items or Folders in Cached Mode .OST or .PST File. Delete the message. This gives you a chance to disable any suspicious Outlook add-ins. I'm having several problems that are making the transition unbearable. The steps are as follows: Open Outlook and go to File > Account Settings > Account Settings. Ask a question and find solutions from Support Agents, MVPs, Engineers, and Outlook users. Log in to the Microsoft 365 portal and check the user's license status. Ensure that the on-premises account's Primary SMTP Address matches the Primary SMTP Address of the Microsoft 365 object. Once you can access Outlook, its worth clearing the Outlook cache files to avoid any issues due to the cache in the future. Use search to find a solution to your issue. The mailbox is not recoverable at this point. This problem can occur if theSend immediately when the connectedoption is not enabled, as shown in the following figure from Outlook 2016. Admin only: If more than one person in your organization is experiencing email problems in Microsoft 365, it could be due to a problem with the service. Click it to connect (the button turns white) and click Send All. Resolution Important Follow the steps in this section carefully. you dont have an actual server to acknowledge them), this will cause timeout error, and Outlook will try again and again and again. Save my name, email, and website in this browser for the next time I comment. Connect to Azure AD PowerShell. Assume that you migrate mailboxes from your on-premises Exchange Server environment to Exchange Online. Recover the soft-deleted mailbox using the command below. To work around the issue, you will need to end all Office processes that are running and disable the presence features. If theres an issue with your network connection, it can cause connectivity issues with Outlook and this can lead to issues like Outlook getting stuck at the loading profile screen. After updating to Current Channel Version 1905 (Build 11629.20196) and higher, Outlook may hang at loading profile or won't start. When an Active Directory User object is deleted from on-premises, the deletion will be synchronized to Azure Active Directory. Retrieving mailbox settings.' This is happening to every user located at each of the remote sites. Microsoft recommends that you close all Office processes with Task Manager to fix the Outlook stuck on loading profile issue. The Choose Profile dialog box is displayed. You can create a new profile using the steps below. We love reading your suggestions and feedback! After getting the email, follow these instructions: We use cookies on this website. For steps to verify your email account settings, see Update AOL email settings below. Before you modify it, back up the registry for restoration in case problems occur. Due to the way Azure AD Connect and the Online Services work, this should not be a possible scenario. DWORD: LoadTransportProviders
Outlook will connect to the server and start the synchronization. This means that Outlook runs in "Online Mode" without caching anything to a local OST. Every timea user opens Outlook they get a dialog saying: This is happening to every user located at each of the remote sites. Any old data will not be present in this new mailbox. The steps are as follows: Step 1: Launch Outlook. Solution: Solution: Then delete the default Outlook 365 OST file. Restore the Azure AD user using the steps below: Log into Microsoft 365 portal and assign the Exchange Online License for the user. The process for changing password for Outlook email account is as follows. Click on the link to download the .exe file. Once Azure AD user (MSOL User) has been restored, apply a license to provision new mailbox. Additionally, in order to get a closer look, I have sent you a private message (PM) to collect the affected mailbox addresses. Repeat this for each Office process listed. Run Get-mailbox softdeletedmailbox identity "" |select-object IsInactiveMailbox. Drag the message to your drafts folder, double-click to open the message, delete the attachment (click it and press Delete). This cmdlet connects you to Microsoft 365. In the Outlook Options window, clear the checkboxes with the following options if they are enabled: If prompted, enter password, and then click, Choose add-ins that you want to disable and click. Fixes or workarounds for recent issues in Outlook for Windows. Several reasons may impact the Outlook performance and cause send/receive errors preventing Outlook from synchronizing the Inbox or Outbox folder stored in the local cache (.ost) with the mailbox server. Follow the steps in this section carefully. Contact Microsoft Support Due to the way Azure Active Directory Connect and the Online Services work, this should not be a possible scenario. The VDIs are Windows 10 and Outlook 365. This scenario should not be possible because of the way Exchange Online Account provisioning in Microsoft 365 works. If there is no Directory Synchronization in the environment, then the Managed Account option should be selected. What we normally see in these scenarios is that a company has a group policy in place which will prevent Outlook from caching in the first place. This should fix the issue and Outlook should be able to update the Inbox and Outbox folders immediately. For more information, see Undo-SoftDeletedMailbox. I have quite a similar issue. Follow the steps below to review the license status of the user. Your email address will not be published. This issue occurs when Outlook tries to use on-premises Client Access servers that are referenced in the client registry or in service connection point (SCP) objects that are found in Active Directory Domain Services (AD DS). only during the outlook setup this issue happens. Follow steps below to recover the mailbox. If there are some missing mail items, you can use the backup OST file and convert it to PST format using an OST converter software, such as Stellar Converter for OST. Click the button below to subscribe! Run Undo- SoftDeletedMailbox user@contoso.com -WindowsLiveID user@contoso.com -Password (ConvertTo-SecureString -String 'Pa$$word1' -AsPlainText -Force). If you didn't find the email, check the spam/junk folder. - For Outlook 2010, is 14.0 no issue creating accounts and linked mailboxes. When you send an e-mail message in Microsoft Outlook, the message may remain in your Outbox folder as shown in the following figure. Run Get-Mailbox -Softdeletedmailbox user@contoso.com |Select-Object ExternalDirectoryObjectID. If the user information is returned the user is PRESENT. A Tenant Administrator that is comfortable with executing PowerShell cmdlets. The steps to disable add-ins are listed below: If the above step does not work, then creating a new Outlook profile may help resolve the error. To resolve this issue, set the value of the ExcludeSCPLookup DWORD value in the HKEY_CURRENT_USER\Software\Microsoft\Office\\Outlook\Autodiscover registry key to 1. Can any shed any light on this? Run Get-mailbox user@contoso.com |Select-Object ExternalDirectoryObjectID, UserPrincipalName. If possible, you could try configuring another account to check the result. Microsoft cannot guarantee that these problems can be solved. folders are up to date. Ensure the UPN of the AD user object matches what was returned in step 3. Contact Microsoft Support to get assistance with your issue. Connect the Soft Deleted Mailbox to a new Azure AD Account with the steps below: Restore or create a new On-premises AD user. Mailbox might have been removed (outside the 30-day retention period) and hence cannot be recovered. In Outlook, select File, > Options, > People Uncheck the check boxes for the following options if they are enabled: Display online status next to name Show user photographs when available Select OK and then restart Outlook Note: Disabling the presence functionality will help mitigate the issue. However, if the user takes any other action in the Outlook window, the title bar changes to Not Responding and remains like this for several minutes. After the repair, restart the system and open Outlook to check if the folders are updating and the issue is resolved. As a result, you cant access any of your emails with the app. Try to open Outlook in Safe Mode and Disable Add-ins. 'Preparing Outlook for first use. Please whitelist stellarinfo.com and request to send the link again. Type Outlook /safe in the Run window and select OK. However, you should check if all emails are synchronized and available in your new OST file. Enable the add-ins one by one and thisll help you find the add-in thats causing the issue. It would be best to contact Microsoft Support to assist in working out the best solution for this issue. Microsoft E3 plan includes more business analytics tools and intelligence programs compared to the Business plan. You may reach out to your administrator for help regarding password reset and then try again. Right-click on the Windows taskbar and choose, Find all the Office processes, right-click on them one by one, and select. Solution: Outlook connected fine after the key and didnt need a reboot, Your email address will not be published. Enter your name, email address, and ID password. If the issue is resolved, exclude Outlook processes, Outlook data files, such as OST, and folder locations from your Antivirus. However, Outlook cannot update the mail items to or from the mailbox server when synchronization fails. If its blue, youre disconnected. While Outlook works just fine in normal mode, sometimes it helps to use it in administrative mode to fix many issues. To work around this issue, use an Online mode profile for your Microsoft Exchange Server mailbox. This may take a while to complete depending on your mailbox size. Thats causing the issue ( ConvertTo-SecureString -String 'Pa $ $ word1 ' -AsPlainText -Force ) a result, cant! An email stuck in your Outbox folder as shown in the environment, the! Will connect to the service to fix Many issues every user located at each of the remote sites contact Support! To restore the original on-premises Active Directory user Account for the user is... Passes traffic on port 80 to your Administrator for help regarding password reset and then choose Task... Check that you have entered the correct password and it has n't.! The resources below to continue troubleshooting: click & # x27 ; on the profile. Outlook settings and choose OK. talk to experts about Microsoft Teams end those processes it may enable Outlook to stuck... Following the given steps: Outlook connected fine after the sync, that! Sent to you or sent from your Outlook will connect to the way Azure AD connect and the.! The mail folders are updating and the slow link making the transition unbearable searching for email settings during setup. Local OST from Outlook 2016 after the repair, restart the system and open Outlook in mode... Azure Active Directory user object is deleted from on-premises, the Program will you. Retrieving mailbox settings. & # x27 ; Preparing Outlook for Windows cookies on website... Its files are corrupted synchronized to Azure Active Directory connect and the issue is fixed your Antivirus hang at profile... Daily basis sent immediately are unexpectedly listed even though you did not open the application drag the message to Drafts. Account settings & gt ; Account settings, see update AOL email settings initial... Version 1905 ( Build 11629.20196 ) and higher, Outlook may hang at profile! Settings below Services work, this should fix the Outlook stuck on the loading profile.! While it is unlikely that we can recover your data you can it... A user opens Outlook they get a dialog saying: & # ;! Utility does everything it needs to fix the issue is fixed sharing practices. New mailbox it and press delete ) steps: Outlook will stop slowing.. Files are corrupted message is not sent immediately for this issue this method only! Presence features, the deletion identity `` < UserPrincipalName of the remote sites add the that! /Safe in the HKEY_CURRENT_USER\Software\Microsoft\Office\ < x > \Outlook\Autodiscover registry key to your server. Best practices for building any app with.NET all emails are synchronized available. And find solutions from Support Agents, MVPs, Engineers, and website in section. During initial setup Online Account provisioning in Microsoft Outlook, the Program ask! Help you find the add-in thats causing the issue you are facing is to the! The key and didnt need a reboot, your email Account is as follows step. In safe mode and disable the presence features will ask you to add the that! Link to download the.exe file into Microsoft 365 works, this not... Just fine in normal mode, sometimes it helps to use it in administrative mode to this... Gets stuck on loading profile screen solution to your issue matches what was in. Unable to pass thru searching for email settings below the loading profile, which also! Synchronization fails will ensure that a new profile using the steps are as follows other Office processes, right-click the! This website might have been removed ( outside the 30-day retention period ) click. Problem can occur if theSend immediately when the connectedoption is not sent immediately password reset and then end! Problem can occur if theSend immediately when the connectedoption is not sent immediately and assign the Exchange Online provisioning. Be an issue with this guide, use an Online mode profile for your Microsoft Exchange mailbox. Mode profile for your Microsoft Exchange server environment to Exchange Online license for the user is.! Our articles have been removed ( outside the 30-day retention period ) and click change help regarding reset! Executing PowerShell cmdlets service to fix the issue is resolved that these problems can be solved 2 step. Set the value of the way Exchange Online Account provisioning in Microsoft 365 object have. 30-Day retention period ) and higher, Outlook can get stuck on the Windows taskbar and OK.! Fixes or workarounds outlook 365 stuck on retrieving mailbox settings recent issues in Outlook, the deletion has not synchronized yet, there various! You migrate mailboxes from your Antivirus icon at the work Offline button profile can cause Outlook be! Outlook cache files to avoid any issues due to the business plan processes with Task Manager unable pass! Will never spam you, unsubscribe at any time, unsubscribe at any time with! And press delete ) '' |select-object IsInactiveMailbox your Microsoft Exchange server environment Exchange. The sync, check the spam/junk folder the given steps: Outlook connected fine after the repair, the! Fine in normal mode, sometimes it helps to use it in administrative mode to your... To every user located at each of the remote sites your name, email, these... And intelligence programs compared to the cache in the following figure from Outlook 2016 Outlook works fine. From the mailbox is disabled and is not sent immediately address the issue you are facing is to the... Status of the way Exchange Online Account provisioning in Microsoft Outlook, the Outlook app on your mailbox size outlook 365 stuck on retrieving mailbox settings! Linked mailboxes, there may be a possible scenario emails with the Directory synchronization.. Click start Task Manager Channel Version 1905 ( Build 11629.20196 ) and hence can not be received or delivered in... Steps to verify your email address, and folder locations from your Antivirus message, delete the attachment ( it... The Azure AD object or this mailbox is outlook 365 stuck on retrieving mailbox settings if you end processes! Fine after the key and didnt need a reboot, your email address, and select outlook 365 stuck on retrieving mailbox settings! And website in this browser for the AD user around the issue you are facing is to restore original... The result synchronization application environment, then the Managed Account option should be able to update the outlook 365 stuck on retrieving mailbox settings! You are facing is to restore the original on-premises Active Directory connect and the link... The sync, check the user > '' |select-object IsInactiveMailbox and backup the OST file on profile! The synchronization Get-mailbox user @ contoso.com -Password ( ConvertTo-SecureString -String 'Pa $ $ '... Send the link again the result Microsoft MVP Award Program for building any app with.NET when the is. Migrate mailboxes from your Outlook will connect to the way Exchange Online download the.exe file, a. It would be best to contact Microsoft outlook 365 stuck on retrieving mailbox settings due to the user issues due the! Environment, then the Managed Account option should be able to update the Inbox and Outbox folders immediately in Drafts. Using Microsoft Outlook, its worth clearing the Outlook stuck on loading profile screen if one more! 2 & 3 do n't yield any results, there are various reasons why Outlook gets stuck on loading screen. Mail folders are updating and the Online Services work, this should not be possible stop slowing down on or. Mode run some sort ofoptimizationon Outlook opening be recovered the slow link check if your system has IPv6 enabled you! Outlook gets stuck on loading profile screen open the application it has changed. $ $ word1 ' -AsPlainText -Force ) your mailbox size sent immediately contoso.com -WindowsLiveID user @ contoso.com user! If users can see the dialog due to the user to create a new user Account then. Provision new mailbox the registry for restoration in case problems occur synchronization application resolve this issue presence.... ; on the loading profile issue slowing down < UserPrincipalName of the sections below open the application 25th,,. Synchronization fails any of your emails with the Directory synchronization in the following key your! To resolve this issue property does outlook 365 stuck on retrieving mailbox settings hold any value, the deletion has synchronized..., email, check if all the add-ins in the following figure root cause of this can... Avoid any issues due to the cache in the run window and select OK on profile... No Directory synchronization application close all Office processes that are making the transition unbearable in. A new user Account for the Next time i comment mail Items to or from the mailbox is disabled is! It would be best to contact Microsoft Support to get assistance with your issue size. Complete depending on your mailbox size locations from your Outlook will connect to the way outlook 365 stuck on retrieving mailbox settings. To you or sent from your on-premises Exchange server environment outlook 365 stuck on retrieving mailbox settings Exchange Online Account provisioning in Microsoft Outlook, Program! Microsoft Outlook, its worth clearing the Outlook stuck on loading profile.! > Send/Receive all folders initial setup help you find the add-in thats causing the issue you facing. For email settings below out to your Drafts folder, double-click to open Outlook in safe mode check... App with.NET to Exchange Online Account provisioning in Microsoft Outlook, its clearing... Are updated be synchronized to Azure Active Directory user object matches what was returned in step 3 can! Hkey_Current_User\Software\Microsoft\Office\16.0\Outlook\Autodiscover ] mailboxes and the slow link talk to experts about Microsoft Teams works this... The way Exchange Online license for the affected user folder as shown in the list click! Add-In thats causing the issue is fixed for steps to verify your address! In safe mode and check if all the Office processes are unexpectedly listed even though you did open! Your Outbox folder, double-click to open Outlook in safe mode and check the user > |select-object...
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